Support
How can we help?
Email support@meetglow.ai and a human answers within one business day. Security issue? security@meetglow.ai.
Connecting keys
Exact steps and permissions for every provider, and what Glow checks.
Billing and refunds
Plans, the trial, the 30-day guarantee and how to cancel.
Delete your account
What gets deleted, and how fast.
Common questions
A connection says it needs a new key. What do I do?
The provider rejected the saved key (it was rolled, revoked or expired). Open Connections, tap the provider and replace the key. Your history stays.
Glow refused my key. Why?
The key could write, or it was the wrong kind (a Stripe sk_ key, an OpenRouter inference key, a PostHog phc_ key). The message tells you which permission to remove. See each integration’s exact steps.
How do I cancel my subscription?
If you subscribed in the app, cancel in your App Store or Google Play subscriptions. If you subscribed on the web, use Settings → Plan → Manage billing, or email us.
How do I delete my account?
In the app: Settings → Members & security → Delete account. Or follow these steps.
Can I export my data?
Yes. Settings → Members & security → Export gives you a JSON file of your workspace’s reports, tasks and settings. Keys are never exported.